Refund Policy

At Picante, we maintain strict quality and safety standards for all our products. Due to the nature of these items, all products are non-returnable. However, refunds or replacements may be considered under specific conditions.

Refund Eligibility

You may be eligible for a refund or replacement if:

• The product was damaged during delivery
• You received an incorrect item
• The product is defective or compromised in quality

To qualify, you must report the issue within 48 hours of delivery and provide clear images or videos as proof.

Replacement Preference

In most cases, we prioritize providing a replacement instead of a refund, depending on product availability.

How to Raise a Request

To request a refund or replacement, please:

• Email us at info@picantefoods.in
• Share your Order ID and proof of purchase
• Attach clear images or videos showing the issue

Our team will review your request and respond with the appropriate resolution.

Refund Processing

If your request is approved:

• We will provide instructions for returning the product
• Refunds will be processed to the original payment method
• Please allow 7–10 business days for the amount to reflect

Important Notes

• Requests made after 48 hours of delivery may not be accepted
• Minor variations in packaging or appearance are not considered defects
• We reserve the right to decline requests that do not meet our policy

Contact

For any questions or assistance, please contact us at:
info@picantefoods.in